The Travel Institute shares how honing in on your listening skills can help improve overall client communication.

Jennifer Dugan shares how the art of getting to know your clients as a travel advisor is about fostering meaningful connections.

Customer communication is so very important to the long-term success of our businesses.

Communication is the key to building strong relationships; here are a few of our favorite ways to communicate with travelers.

How do you rate on soft skills?

In the workplace, soft skills complement required hard skills.

We wish we could always communicate good news to our customers.

In the goal to delight customers it is so important to really listen and take the extra time to understand what they are trying to communicate to you. What do they really want?

So how does the largest generation to date actually communicate? Better yet, how can you better communicate with this trending generation?

Learn from communication scholars, Hofstede and Hall, on how to navigate cross-cultural interactions.