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2021 is the year everyone is excited to attend a conference! We’ve all waited out the pandemic and the cancelled events but this year the industry is doing everything we can to be back together again. We certainly felt together again at Caesar’s Palace in September for the Las Vegas Travel Agent Forum. We felt very fortunate to attend as VAX VacationAccess this year and gave travel advisors multiple opportunities to hear and learn more about what we have to offer these days on VAX.

Monday, September 27 was a panel presentation, “Unlocking Efficiency and Growth Potential with Technology Panel,” which our vice president, Joe Shomperlen, participated in. It was a lively discussion about technology used and needed in the industry that Sharon Little, owner of Bespoke Travel Group, facilitated with plenty of her usual spunk. My favorite takeaway was her saying from across the pond: “suck it and see,” which simply is a trial-and-error saying meaning give it a try and see if it works.

VAX also participated in the technology roundtables later that afternoon, sharing some of our latest features on VAX. The Travel Inspo Tool Kit and the Takeoff Travel Stream are two of the newest content pages we’ve added. Additionally, we talked about The Compass Magazine that is now out in print and how you can view it digitally as well as sign up to get it mailed to you.  

Tuesday, I presented my workshop “Power Your Business with VAX VacationAccess”twice to an abundance of advisors and many had wonderful things to share that they had learned. A couple of advisors even said they could teach the class and then came back to say they still learned things! Always attend a training when you can to glean a few new tricks and tools that can help your business.

The tradeshow was bustling and while the conference required vaccines or negative COVID tests and masks, I would say that it didn’t slow down the number of attendees that were ready, anxious and willing to get out to engage, learn and build those relationships that make their businesses stronger.

What industry event will we see you at next?


About the Author

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Beth Kitzman is the business development manager for Trisept Solutions' Agency Channel for VAX VacationAccess. Beth focuses on nurturing business relationships and finding exciting, unique ways for VAX to support travel agencies. With over 20 years of experience in the travel industry, beginning with Walt Disney World then working for airlines and now focusing on travel technology, Beth loves using her education degree to find ways to educate and empower travel agents to grow their leisure travel business.


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